ICT Helpdesk

Standard Operating Procedures (SOPs)

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SOPs (ICT/100) Housekeeping 1

• SOP-101 - ICT Housekeeping

SOPs (ICT/200) ITSM 1

• SOP-201 - FreshService Incident Management

General

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FAQ 1

• Managing Distribution Lists from Office 365

Getting Started 0

Checklists 1

• Online Meeting Checklist

Software & Applications

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Software 6

• How to connect to VPN and shared drives from home
• Guide to creating MS Teams for the new academic year 2020/2021
• How to add Xirrus Cloud License
• Software Data Protection Check before installation
• OneDrive - Remove SharePoint Shortcut link

See all 6 articles

Applications 10

• Microsoft Teams - Larger Video Conferences
• How to access your Star Academy mailbox via your personal apple mobile phone
• How to access your Star Academy mailbox via your personal android mobile phone
• Get Started with One Drive - Full Training
• Get Started with Skype for Business - Full Training

See all 10 articles

Senso 17

• Senso Access Module-Restricting Websites
• Senso Broadcast Screen
• Senso Allow Apps
• Senso Block Internet Access
• Senso Log Off, Shutdown or Restart

See all 17 articles

SIMs 6

• SIMs reports - OneDrive Office file collaboration
• SIMs update deployment through Solus Console
• SIMs deployment through Solus Console with agent
• SIMs Password resets
• Uploading SIMs DB Backup to ESS

See all 6 articles

Audio / Visual

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Audio 2

• Guide to resolving audio issues when using Zoom, Skype for Business and Teams
• Polycom VVX 411 - Landline Calling Workaround - All Staff

Password Resets and MFA

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Password Reset Guides 3

• How to sign up for self service password reset
• How to reset your password
• Register for Two-Step Verification

ICT Security

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Cyber Security 4

• Information on Computer Virus and Malware
• Best practices when using passwords
• Dealing with suspicious emails
• Unblocking pupil O365 logins - Risky user block