ICT Helpdesk

You are using the correct platform based on the type of meeting.

Skype, Teams, Zoom

All attendees have installed the correct software or meeting plugins according to the chosen platform prior to the event

Any resources , attachments, documents for the meeting have been shared with the attendees a minimum of 48 hours prior to the meeting.  

If any external hyperlinks are shared as a resource, they would need to be tested by clicking on the links 48 hours before the start of the meeting by the attendees.  Any issues can be raised on the ICT helpdesk and required configurations can be analysed and implemented prior to the event starting. 

Schedule in additional time before the start of the event to ensure that all connectivity, sound, microphone, and video problems are highlighted and resolved.  

If there are any ICT issues, contact the ICT helpdesk via the contact methods listed below; 

Phone: 03303139840 

Email : [email protected]

Portal : https://staricthelpdesk.freshservice.com/support/home